This Shipping & Delivery Policy explains how CollegeKit Hub communicates shipping information for orders placed through www.collegekithub.com. Available destinations, shipping options, charges, and estimated delivery times may vary by product and destination.

1. Order Processing

Orders are prepared for fulfillment after the order has been submitted and the required payment confirmation has been received. Processing time may vary depending on product availability, order volume, personalization, and other fulfillment requirements.

If additional information is needed to process an order, we may contact you using the details provided at checkout. Please ensure that your email address and shipping information are accurate.

2. Shipping Destinations

Available shipping destinations depend on the options supported for the products in your cart. Please enter your delivery address during checkout to see whether shipping is available for your location and which delivery options are offered.

We cannot promise delivery to every country or region. Orders may be restricted by carrier coverage, customs requirements, local regulations, or other operational limitations.

3. Shipping Costs

Available shipping methods and applicable shipping charges are displayed during checkout before you complete your order. The amount may depend on the delivery destination, order contents, shipping method, and any promotion shown at the time of purchase.

Any free-shipping offer is subject to the eligibility conditions stated in that offer. Please review the final order summary before submitting payment.

4. Estimated Delivery Times

Delivery estimates, when available, are displayed during checkout or communicated through order and shipping notifications. Estimates can vary based on the destination, selected shipping method, carrier operations, customs processing, public holidays, weather, and other circumstances outside our direct control.

Processing time and transit time are different. An estimated transit period generally begins after dispatch and does not necessarily include order preparation or any customs delays.

5. Shipping Confirmation and Tracking

When tracking information is available, it will be provided through a shipping notification or other order communication. Tracking updates may take time to appear after a carrier receives the parcel.

If your tracking information has not updated for an unusually long period or your parcel appears delayed, email jerseyprocare@hotmail.com with your order number and tracking details, if available.

6. Shipping Insurance and Protection

Shipping insurance or shipping protection may be available for eligible orders when offered at checkout. Availability, price, covered events, exclusions, claim deadlines, and required evidence depend on the applicable protection service and its terms.

Please review the protection details before purchasing. Do not assume every order automatically includes shipping insurance unless your order confirmation or checkout details state that it does.

7. Customs Duties and Import Taxes

International orders may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country. Responsibility for these charges depends on the checkout terms, shipping arrangement, and applicable law.

Please review any customs or tax information presented during checkout. If you are unsure whether additional charges may apply to your destination, contact us before ordering.

8. Incorrect Addresses and Delivery Issues

Please check your shipping address carefully before submitting an order. If you notice an error, contact us immediately. We may not be able to change the address after the order has entered processing or been handed to the carrier.

If tracking indicates a delivery problem, a parcel is returned to sender, or a shipment appears lost, contact us with your order number and any available tracking details. We will review the available information and explain the next steps.

9. Damaged Packages or Missing Items

If a parcel arrives visibly damaged or an item is missing, contact us as soon as reasonably possible. Include your order number and clear photos of the packaging, shipping label, and affected items where available. We will review your report and advise you on the applicable resolution process.

10. Contact Us

For shipping, tracking, delivery, or shipping protection questions, contact:

CollegeKit Hub
Email: jerseyprocare@hotmail.com
Website: www.collegekithub.com