This Return & Refund Policy explains how to contact CollegeKit Hub about a return, refund, exchange, incorrect item, or product concern. Please review this policy and the product information before placing an order.

1. Contact Us Before Returning an Item

Please email jerseyprocare@hotmail.com before sending an item back. Include your order number, the product name, the reason for your request, and relevant photos if the item is damaged, defective, or incorrect.

Our customer care team will review your request and provide the applicable return instructions, eligibility information, and return destination. Please do not send a return to an address that has not been confirmed for your order.

2. Return Eligibility and Item Condition

Return eligibility depends on the product, its condition, the applicable store policy, and any rights available under the laws that apply to your purchase. Where a return is accepted, we may ask that the item:

• Is unused and in its original condition, with product tags and labels attached where applicable.
• Includes the original packaging and relevant accessories, where applicable.
• Is accompanied by the order details or other information needed to identify the purchase.

Please contact us promptly if you believe an item qualifies for a return. The applicable return period and instructions should be confirmed in the store policy or directly with our support team before you send the package.

3. Personalized and Customized Jerseys

Items printed or modified with a customer-selected name, number, patch, or other personalized detail may be subject to different return conditions because they are made or finished according to individual selections.

Before ordering a personalized jersey, carefully check the spelling, number, size, and customization options shown in your order. Contact us if you are unsure about a selection.

Customized items may not be eligible for a change-of-mind return where permitted by applicable law. This does not remove any rights you may have if an item is defective, incorrectly produced, or otherwise covered by mandatory consumer protection rules.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, email us as soon as reasonably possible. Include your order number and clear photographs showing the item and the issue.

We will review the information and explain the available next steps, which may include a replacement, exchange, refund, or another appropriate resolution depending on the circumstances and applicable law.

5. Exchanges and Return Shipping

If an exchange is available, the replacement item's availability, any price difference, and shipping arrangements will be confirmed during the return process.

Responsibility for return shipping costs depends on the reason for the return, the applicable policy, and local consumer protection requirements. Please wait for our instructions before shipping an item back.

6. Refund Processing

Once an approved return has been received and reviewed, we will notify you of the outcome. Approved refunds will generally be sent to the original payment method unless another method is agreed where permitted.

The time it takes for the funds to appear in your account may depend on your payment provider or financial institution. We will communicate any applicable processing information during the return process.

7. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at jerseyprocare@hotmail.com. Changes may not be possible after an order has entered processing, production, personalization, or dispatch.

8. Contact Information

For return, refund, exchange, or product-quality questions, contact CollegeKit Hub customer care:

Email: jerseyprocare@hotmail.com
Website: www.collegekithub.com